Work Experience
Lounge Host: Aspire Lounge, Edinburgh Airport
August 2022 - Present
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Welcomed and assisted guests, ensuring a warm and friendly atmosphere.
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Provided high-quality customer service, addressing guest inquiries and needs promptly.
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Maintained cleanliness and organization of the lounge area, including restocking supplies and refreshments.
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Monitored lounge access, ensuring only eligible passengers entered.
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Coordinated with team members to deliver a seamless guest experience.
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Handled guest feedback and resolved any issues efficiently.
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Supported lounge operations, including administrative tasks and inventory management.
What Sets Me Apart
Experienced Touch Typist
Your Satisfaction Matters
I am a highly skilled professional with comprehensive knowledge of Microsoft Office software, boasting 100% accuracy in touch typing at a speed of 70-80 wpm. I am available to start work immediately and have substantial experience in installing computer hardware and software, including operating systems.
Can Do Attitude
Elevated Service Standards
There are no problems too big; I always go the extra mile to ensure the highest quality customer service.
Customer Service
Committed to Your Needs
I am dedicated to delivering exceptional customer service, consistently going above and beyond to ensure customer satisfaction. My commitment to excellence means that I proactively address and resolve issues, always aiming to exceed expectations and provide a positive experience for every customer.